Officially launched on the App Store in March 2016, the LUXit App & LUXit Partners App take feedback to the next level, with a sophisticated two-way rating stay rating system that ensures both their customers and professional industry partners are able to give accurate gradings to each and every LUXit experience. While a star rating system may appear simplistic, it provides invaluable information and data by which the whole LUXit platform can be assessed, improved and progressed as the app and service menu develops and spans Australia-wide.
As a Client booking with LUXit, post-service you’re invited by the LUXit App to add in your personal ratings for three levels of feedback: professionalism, punctuality and presentation. Rating your LUXit Partner out of five stars for each category, the LUXit App is able to gain your overall experience and return this information back into the CMS system for further analysis.
Professionalism takes into account cleanliness, customer interaction, experience and satisfaction with the level of service and final outcome, punctuality includes arrival time as well as the duration of the service within the recommended time guidelines, while presentation covers LUXit Partner grooming and appropriate attire.
In turn, Client feedback assists in quality assurance, LUXit Partner training and guidelines and the booking process from beginning to end.
With each booking they accept, LUXit Partners build a portfolio of ratings, and allow the LUXit team to touch base with them on areas of potential improvement.
LUXit Partners are also given access to a feedback form at the conclusion of each booking, allowing them to rate their Client out of 5 stars, as an overall grade for their interaction with the customer and a platform whereby we can ensure our LUXit Partners are able to maintain a comfortable and professional level of service when visiting our LUXit customers.
Uber Australia, another company raising the service benchmark with two-way feedback system, notes, “Drivers should aim to receive 4.6 stars or more. Uber can ask a driver to come into the office so they can receive “tailored feedback” if their rating falls below the average, which varies by location.”
Similarly, LUXit bolsters its Partner rating system with phone, email and in-person support, training and protocol guidance for its industry professionals from the day they sign up as a LUXit Partner.
LUXit takes feedback seriously, and continues to pave the way for the highest level of beauty and wellness on-demand that Australia has ever seen.